Returns & Refunds
We hope you are completely satisfied with your purchase from Andrew Symons Ltd. If, however, you would like to return or exchange a product then please read the instructions below before sending your item back. This will enable a smooth transaction.
If you decide that you do not want an item that you have ordered, please call 01409 254040. Then post them with the copy invoice supplied along with your reason for return. Failure to comply may result in a delay in processing your return. Please ensure that you obtain and retain a proof of posting when you return your goods. This is to protect you in the event that your goods are lost in transit. They remain your responsibility until they reach us.
We can arrange a collection on your behalf for a charge. To do so, please call 01409 254040. Alternatively, you may return the item to your local branch.
If you return a product you have purchased from us in a re-saleable condition and within seven days we will issue you with a full refund. This does not affect your statutory rights.
Special orders/Non-stocking items are non-returnable unless faulty.
In the unlikely event that you receive faulty or damaged goods please call 01409 254040 to arrange collection of the goods. Please have your invoice number ready. You will be issued with a returns number that should be written down. Please then re-package the goods and put a note of the returns number you have been given in with them. Please write our address clearly on the parcel and enclose the copy invoice supplied. We will then arrange for your parcel to be collected.
There is no charge for the return of faulty goods.
You may also return faulty items to your local branch.